5 Signs Your Restroom Hygiene Provider Isn't Cutting It

As a facility manager or business owner, you have a hundred things competing for your attention every day. Restroom hygiene shouldn't be one of them, but if you're constantly putting out fires with your current provider, it might be time for a change.

Here are five telltale signs that your hygiene provider isn't meeting the standard your business deserves.

1. You're constantly running out of supplies

This is the most obvious red flag. Regularly running out of restroom basics like soap, toilet paper, and paper towels isn't just a lapse in maintenance. It's a symptom of a service relationship that is fundamentally broken.

A good provider doesn't just show up on a schedule. They anticipate your needs based on your facility's traffic patterns and adjust accordingly. If you're constantly making emergency calls for resupply, your provider isn't doing their job.

2. Broken dispensers stay broken

Dispensers break. It happens. But how quickly they get fixed tells you everything about your provider's priorities.

At Loyal, we fix or replace broken dispensers within 24 hours, and there's no charge for it. If your current provider takes days or weeks to address equipment issues (or worse, charges you for repairs), that's a problem.

3. You can never reach anyone

When you have an urgent issue, you need to talk to a real person, not leave a voicemail that disappears into the void.

The national chains are notorious for this. You call a 1-800 number, navigate a phone tree, and maybe, if you're lucky, someone calls you back in 48 hours.

A local provider should answer the phone. Period. And they should call you back when they say they will.

4. Your service schedule is unpredictable

Does your route rep show up at random times? Do they sometimes skip weeks without explanation? Inconsistent service creates inconsistent results.

You should know exactly when your service rep is coming, what they'll do when they're there, and who to call if they don't show up. Predictability isn't a luxury, it's the baseline.

5. Hidden fees keep appearing on your invoices

If your monthly bill is a surprise, something's wrong. Fuel surcharges, emergency restocking fees, equipment rental charges that weren't in the original quote add up fast and erode trust.

A transparent provider gives you a clear price based on what you actually use. No games, no surprises.

What good service actually looks like

If you recognized your current provider in any of these signs, you're not stuck. Here's what you should expect from a hygiene partner:

• Proactive communication, they tell you about issues before you notice them
• Fixed schedules, same day, same time, every week
• Real human support, 24/7 access to someone who can actually help
• Free maintenance, dispensers and equipment are their responsibility, not yours
• Transparent pricing, what you're quoted is what you pay

Your restroom reflects your business. It shouldn't be a source of stress or embarrassment. If your current provider can't deliver on these basics, it's time to find one who can.

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