When it comes to choosing a workplace hygiene provider, many business owners default to the big national names. They're familiar, they're everywhere, and there's a perception of safety in size.
But is bigger actually better? After 45 years in this business, we've seen firsthand how the choice between local and national providers plays out in the real world.
The national provider pitch
National hygiene companies have compelling sales pitches:
- Brand recognition and perceived stability
- Nationwide coverage for multi-location businesses
- Standardized processes and systems
- Large-scale purchasing power
For truly national businesses with dozens of locations, these benefits can be real. But for most local and regional businesses, the reality often doesn't match the pitch.
Where national providers fall short
The customer service gap
When you call a national provider with a problem, you're typically calling a 1-800 number. You navigate a phone tree, explain your issue to someone in a call center, and wait for a local rep to get back to you, maybe.
We hear this constantly from businesses that switch to us: "I couldn't get anyone on the phone. Issues took weeks to resolve."
With a local provider, you call a local number and talk to someone who knows your business. Problems get solved in hours, not weeks.
The flexibility problem
National companies run on standardized systems. Need an extra delivery before a big event? Want to try a different product? With a national provider, you're often stuck with "that's not how we do it."
The hidden cost issue
National providers are notorious for complex contracts with escalating fees and fuel surcharges. What looked like a competitive bid often becomes significantly more expensive over time.
A side-by-side comparison
| Factor | National Provider | Local Provider |
|---|---|---|
| Customer Service | Call center, ticket system | Direct access to real people |
| Response Time | Days to weeks | Same day to 24 hours |
| Flexibility | Standardized processes | Adapts to your needs |
| Pricing | Complex, often escalating | Transparent, predictable |
| Route Rep | Frequently changing | Same person, real relationship |
The local advantage
When you work with a local provider, you get:
- Accountability, we live and work in your community. Our reputation depends on every customer.
- Relationship, your route rep knows your business, your staff, and your preferences.
- Speed, problems get solved fast because decision-makers are close.
- Investment, when you support local businesses, you're investing in your own community.
Making the right choice
Before you sign with any provider, ask these questions:
- Who do I call when there's a problem, and how quickly will they respond?
- Will I have the same route rep consistently?
- What's included in the price, and what costs extra?
- How long have you served businesses in my area?
The answers will tell you everything you need to know.
Want to see what local service really looks like?
We've been serving the DMV for 45 years. Let's talk about your needs.
Schedule my free consultation