Frequently Asked Questions

We provide a full range of commercial hygiene products and services, including soap and sanitizer dispensers, paper towel and toilet paper dispensers, air fresheners, floor mats, mop service, and facility supplies. We handle installation, restocking, and ongoing maintenance so you never have to think about it.

Yes! We provide free dispenser installation and a lifetime guarantee on all equipment for our service customers. If a dispenser breaks, we fix or replace it at no charge — usually within 24 hours. You only pay for the supplies you use.

We offer touch-free and manual soap dispensers, hand sanitizer stations, paper towel dispensers (roll and folded), toilet paper dispensers, air freshener systems, entrance mats, anti-fatigue mats, and wet mops. We'll recommend the right fit based on your facility's traffic and layout.

Pricing is based on your actual usage — no fluff or hidden fees. We assess your facility, recommend the right products, and create a transparent pricing plan. Most customers find us more cost-effective than big-box alternatives because there are no equipment rental charges, fuel surcharges, or surprise fees.

No. We don't lock you into long-term contracts. We earn your business every month through reliable service and responsive support. Our customers stay because they want to, not because they're contractually obligated.

Never. What we quote is what you pay. There are no equipment rental fees, fuel surcharges, emergency restocking charges, or service call fees. Dispenser installation and maintenance are always free.

It's simple — schedule a free consultation or call us at (703) 361-7888. We'll visit your facility, assess your needs, and provide a customized quote. Once approved, we typically have you set up within a few business days.

Most new accounts are fully installed and operational within 3-5 business days after your consultation. For urgent needs, we can often expedite the process.

We serve all types of hygiene-dependent businesses, including offices, restaurants, retail stores, healthcare facilities, manufacturing plants, schools and daycares, gyms and fitness centers, and houses of worship. If your facility has a restroom, we can help.

We serve the entire DMV region — Northern Virginia, Washington DC, and Maryland. That includes 19 counties and over 162 cities across the area. Our headquarters is at 8709 Quarry Road, Manassas, VA 20110. View all service areas.

Service frequency depends on your facility's needs. Most customers receive weekly or bi-weekly service on a fixed schedule — same day, same time. High-traffic locations can be serviced more frequently. Your route rep will adjust based on actual usage patterns.

We've been local and family-owned since 1979 — over 45 years. With Loyal, you get a dedicated local team who knows your business, not a 1-800 number. We offer free dispensers with a lifetime guarantee, no long-term contracts, and 24/7 human support. As one customer put it: "The name 'Loyal' brings trust to our customers."

Most issues are resolved within 24 hours. We offer 24/7 emergency support for all customers, and our route reps carry extra inventory on their trucks for urgent needs. You'll always reach a real person — not a phone tree.

Call us and we'll fix or replace it — usually within 24 hours, always at no charge. Dispenser maintenance is included with every service account, and our lifetime equipment guarantee means you'll never pay for a repair or replacement.

Call us at (703) 361-7888 — we offer 24/7 support. For non-urgent requests, you can also reach us through our contact page or email us at [email protected]. We're a local team, so you'll always talk to someone who can actually help.